Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Monday, January 4, 2010

Recession Busting Tips No8 - Promote

Firstly, Happy New Year to all my readers; here's hoping that 2010 is a good one for all of us small business owners.

So to continue with the recession busting tips theme.....

Promote the good things about your business.

What is it that sets you apart from your competition, if you do not know what your USP is, then find out quickly and put it in place and make sure everyone knows, staff included.

Now you have a USP that sets you apart from the competition, something that your customers like and the reason they choose you. You must now promote your USP like crazy, if some people like ‘it’ then lots more will also like your product or service, but remember you must keep your promises.

Shout about what makes you different from all the rest, commit to a level of customer service and keep to it, have an unbeatable guarantee and give your customers confidence in you and your business.

Wednesday, December 9, 2009

Recession Busting Tips No1 - Count Every Penny

It is a challenging time at the moment for small businesses, staying a float and ready for the New Year with all the additional expenses that Christmas brings from a business and personal perspective mean everyone is looking for ways to economise.

So, the first of our recession busting tips is:

Count Every Penny
Take a little time to investigate where every penny you are spending is going. It will be more than worthwhile to spend a little time on this as you will find some money you can save.

Re-evaluate your business; closely examine all the expenses you have, look at the things that have become old habits, those that just happen because they always have.

Check if you can streamline any of your processes, if you can purchase any better, if you can cut-out anything unnecessary.

The real surprise is that most businesses can cut costs without customers even noticing and without it affecting their high levels of customer service.

So start now and enjoy the benefits.....

.....more tips to follow, look out for No 2 SHOW ME THE MONEY.